Disabled access
ZSL London Zoo seeks to provide equal opportunity for all to enjoy the animal exhibits and visitor facilities
Parking
There are six disabled parking bays near the Zoo entrance. Five are in the small car park opposite the entrance and one bay is immediately in front of the entrance. Otherwise there is pay and display parking on the Outer Circle and in the Zoo car park – about 500 yards along the same road.
Access
The Zoo is more than 170 years old and contains many old buildings, 12 of which are listed. However, most of the Zoo is accessible for wheelchair users and those with walking difficulties.
There is no direct access to the Aquarium. However if visitors present themselves at the Information Kiosk, near the Zoo entrance, we can arrange for a volunteer to take you into the Aquarium via level access at the rear.
The penguin pool (listed Grade 1) has limited viewing for wheelchair users and very small children.
The paths are generally tarmac and there is level or ramped access to most buildings. We should also add that the slopes leading to the two tunnels in the Zoo are rather steep.
Access for Conference and Banqueting clients
Access for some conference and banqueting rooms is limited or currently unavailable. The following areas are fully equipped – The Prince Albert suite, Huxley Lecture Theatre, Bartlett Room and Regent’s Canal Room. The Raffles Suite and Mappin Pavilion have partial access facilities. Please contact us to find out more about the room you are using. 020 7449 6562 or email functions@zsl.org
Toilets for disabled visitors
- Men and women: opposite BUGS and in the Children's Zoo
- Men only: by the Aquarium
- Women only: near the African Aviary and Zoo entrance
Wheelchairs
There are six manual wheelchairs and two boosters/ electronic wheelchairs available at the Zoo entrance. There is no hire charge, but we ask you to pay a deposit:
- Manual wheelchairs require a £25 deposit
- Boosters/electronic wheelchairs require a £50 deposit
Deposits will be refunded on return of the wheelchair.
It is strongly recommended that you book a wheelchair in advance of your visit to ensure that you get one. Please call 020 7449 6576 to reserve one.
Large print guide
Please ask at the Zoo entrance or the Information Kiosk for information and a map in large print.