Shopping terms

Introduction
Adoption terms
Donation terms
E-ticket terms
Membership terms
Keeper for a Day terms
Elephant Encounters terms
Gift shop terms
Common terms

Introduction

In entering into any transaction using this website you do so on the basis of the following terms and conditions. The terms and conditions of each transaction type are made up of the specific terms relating to the transaction type (for example the “Animal Adoption” terms and conditions) and the Common Terms. Please note that more than one set of specific terms may apply to a single transaction (for example where you buy e-tickets and buy an Animal Adoption) and where this is the case you will be entering into a distinct contract for each transaction type.

Adoption terms

In purchasing an adoption of an animal (an “Animal Adoption”) at ZSL London Zoo and or ZSL Whipsnade Zoo (each an “Attraction”) you enter into an agreement with the Zoological Society of London, registered charity number 208728 (in this section “ZSL”) on these adoption specific terms that incorporate the “Common Terms” on this website applicable to all transactions.

Each Animal Adoption includes the benefits as stated on the Animal Adoption application web page at the time of making your application only. ZSL reserves the right to change these benefits at any time and without prior notice.

An Animal Adoption may only be in the name of an individual or individuals as indicated at the time of application.

An Animal Adoption applies to a species of animal and not a named individual unless specified in advance by ZSL, which will usually be for limited promotional purposes. Adoption does not imply ownership nor does it create any liabilities in respect of an animal.

In the event of the animal species of the Animal Adoption ceasing to be on display at the relevant Attraction due to death or relocation to another collection, an alternative animal species will be offered for the remainder of the Animal Adoption period. Unfortunately ZSL cannot offer a refund in such circumstances.

ZSL does not offer Animal Adoption to companies, business entities or charitable organizations (“excluded organisations”) and accordingly ZSL reserves the right to refuse such applications. You warrant that in entering into a transaction for an Animal Adoption you are not an excluded organisation.

ZSL reserves the right to refuse applications from individuals should it suspect that there would or could be a conflict of interest with its mission and status as a registered charity should the Animal Adoption go ahead.

Any complimentary tickets issued in conjunction with an Animal Adoption entitle the bearer entrance the zoo where their adopted animal lives, as specified on each individual ticket. They are only valid on the date, chosen by the user as specified on the relevant ticket, and are not replaceable or exchangeable if lost or stolen.

Tickets must be reclaimed before midnight the day before your visit

Entrance to an Attraction to see a species that is the subject of an Animal Adoption does not guarantee that any particular species or animal will be on public display at that time.

Entrance to an Attraction in conjunction with an Animal Adoption remains subject to all other ZSL standard terms and conditions of entry.

Delivery of Animal Adoption package is by email and text (if mobile number is entered), which will be delivered on the day or a date specified by the purchaser.

Delivery of Wild About Magazine is by Royal Mail, and ZSL cannot be held liable for any delivery delays following despatch.

Unless otherwise stated an Animal Adoption runs for a period of 12 months from the date of your approved application.

Donation terms

In making a donation (including purchasing an Animal Adoption, Membership or e-ticket) through this website you are donating, unless otherwise stated, to the Zoological Society of London (“ZSL”), a registered charity, registered charity number 208728.

When making a donation you may elect to have Gift Aid apply to the donation. If you are a UK tax payer ZSL can reclaim tax paid on your donation under the Gift Aid scheme if you have paid UK income tax or capital gains tax in the tax year at least equivalent to the amount ZSL is able to claim. Tax relief may be available for Gift Aid donations.

E-ticket terms

In purchasing e-tickets for entry into ZSL London Zoo and or ZSL Whipsnade Zoo (each an “Attraction”) you enter into an agreement with the Zoological Society of London, registered charity number 208728 (in this section “ZSL”) on these e-ticket specific terms that incorporate the “Common Terms” on this website applicable to all transactions.

Classes of Ticket Holders

For the purpose of e-ticket sales the following definitions apply:

An Adult is a person aged from 16 years old to 59 years old (inclusive)
A Child is a person aged from 3 years old to 15 years old (inclusive) Children will not be admitted without an adult.
An Infant is a person less than 3 years old
A Senior is a person aged 60 years or more
A Student means an Adult or Senior who holds any type of valid photographic identity card showing they are a student
A Concession means a Disabled Person, Senior or Student

Issue of e-tickets

When your booking has been confirmed your tickets will be dispatched via e-mail to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your e-ticket requirements is accurate. We are only responsible for issuing e-tickets in accordance with the information you provide.

Ticket Purchase and Validity

Once purchased neither the date nor Attraction for which an e-ticket has been purchased may be changed. Payments for e-tickets are non-refundable. E-tickets are only valid for the date stated upon them. E-tickets do not guarantee car entry to an Attraction and parking charges are not included within the price of an e-ticket.
On arrival at the Attraction, the following will be required in order to validate an e-ticket purchased through this website:

Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, pension booklet, passport) for each person to be admitted under the ticket
A legible print-out of your e-ticket
The payment card used to purchase the e-ticket through this website
ZSL reserves the right to charge the normal Attraction entry rates to any person not able to validate their e-ticket in the above manner.
Any additional persons wishing to enter with an e-ticket holder will be required to pay the normal Attraction entry rates.
Third-party promotions - Please read terms and conditions provided by the third party supplier for any promotions or discounts before purchasing tickets online. Many promotions are only redeemable at the gate and cannot be used in conjunction with any other offer or discount.

Resale

No e-ticket may be resold without the prior written consent of ZSL. If any person attempts to enter an Attraction with an e-ticket that has been resold without ZSL’s written consent, ZSL may refuse entry and no compensation is payable to that person by ZSL.

Access to the Attraction

A Child or Infant must be accompanied by an Adult.
The last admission to an Attraction is one hour prior to the advertised closing time of the Attraction.
ZSL reserves the right, in its absolute discretion, to refuse entry into or remove from an Attraction, any person. This includes but is not limited to a person who:

has behaved in a manner which, in the opinion of ZSL has, or is likely to, adversely affect the animals at the Attraction or the safety or enjoyment of other visitors
has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace or may disturb animals
is or appears to be under the influence of drugs or alcohol
To prevent offensive weapons or dangerous articles from being taken into an Attraction, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched by ZSL staff.

Attraction Rules

It is prohibited to take into an Attraction:

any weapons, fireworks, smoke bombs, glass bottles, blades, flammable liquids or other articles that may cause injury
skateboards, rollerblades, rollerskates, bikes, scooters and other forms of personal transport
balls, frisbees, balloons or any other similar item
pets or animals of any nature
Visitors to an Attraction should:

keep their voices and mobile telephone volumes low
not attempt to feed the animals or enter animal enclosures
not tap on glass or put any body part through railings or fencing
not film or take photographs of the Attraction for public broadcast, commercial purpose or student projects unless authorisation has first been obtained from ZSL
not throw any article which could cause injury or annoyance to visitors or animals
not smoke

There are no facilities for the storage of luggage at the Attractions. Buggies and pushchairs are left unattended at their owner’s risk and any containers left unattended may be removed for security reasons. ZSL accepts no responsibility for damage to or loss of personal property brought into Attractions.

Guide dogs are not permitted in Attractions – please contact our Education Department at education.admin@zsl.orgto make alternative arrangements.

Membership terms

In purchasing any membership (a “Membership”) for ZSL London Zoo and or ZSL Whipsnade Zoo (each an “Attraction”) and or the Zoological Society of London you enter into an agreement with the Zoological Society of London, registered charity number 208728 (in this section “ZSL”) on these membership specific terms that incorporate the “Common Terms” on this website applicable to all transactions.

Each type of Membership includes the benefits stated in the Membership section of this website, as at the time you make your application, for the relevant type of Membership. ZSL reserves the right to change these benefits at any time and without prior notice.

Any photo card issued with your Membership is for use by the named holder only, and is not transferable under any circumstances.

Membership photo card holders are only entitled to entry to the Attractions as indicated on the Membership application web page for their type of Membership at the time Membership was taken out, during normal opening hours.

Membership photo cards are not valid after their expiry date and remain the property of ZSL at all times.

Admission to Attractions will not be granted under any circumstances without the production of a valid Membership photo card. If you do not have your card with you on the day of admission, the current full admission charge must be paid which is not refundable.

The Membership photo card is not a credit card, charge card or cheque guarantee card.

An administration charge of £5 will be made for lost or replacement Membership photo cards should you require one.

Half price tickets issued to Friends of ZSL are for use by family members only.

Free car parking at ZSL London Zoo is for adult “Friends of ZSL” Memberships only and is available on weekdays only, after 10am (during school term time and not on bank holidays). Free car parking is not available on weekends, bank holidays and on the following peak dates:

17 December - 8 January 2009

Car parking at these times and dates will be charged at the applicable rate.

Car parking within these times and dates will be charged at the applicable rate. Availability cannot be guaranteed or spaces reserved. Visitors using the car park but not visiting ZSL London Zoo will be charged at the applicable rate.

Half price car entry at ZSL Whipsnade Zoo is for “Friends of ZSL” Memberships only.

ZSL reserves the right to refuse entry to an Attraction and/or cancel a Membership without refund if the photo card holder, or anyone accessing an Attraction by virtue of a Membership, breaches the terms and conditions relating to access to an Attraction.

Entrance to an Attraction remains subject to all other ZSL standard terms and conditions of entry.

Unless otherwise stated a Membership runs for a period of 12 months from the date of your approved application.

Keeper for a Day terms

ZSL reserves the right to alter the itinerary on any given day due to animal welfare or health issues, but will ensure that if this is the case then the activity will be replaced with another similar task.

There will be a charge of £10.00 to cover administration costs if you cancel your booking and require a refund for ‘Keeper for a Day’ or ‘Introduction to Zoo Keeping’.

Refunds must be applied for before 3 months of expiry unless due to exceptional circumstances: illness/ injury, pregnancy or bereavement. For Whipsnade Zoo vouchers purchased after 31st July 2009, refunds can be applied for up to 31st October 2009. Once a date has been booked, the experience is non-refundable unless due to exceptional circumstances. This is at ZSL’s discretion.

Once booked, the date cannot be changed unless due to exceptional circumstances.

The recipient name can be exchanged providing ZSL are given a minimum of seven days notice.

ZSL reserves the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.

ZSL will allocate session slots on a first come, first served basis. It is the participant’s responsibility to book with advance notice to avoid disappointment.

Customers will receive their gift voucher within 21 days of the order being received by ZSL.

Any Keeper for a Day vouchers that are purchased to be used as company benefits or incentives, competition prizes, or any other promotional or public relations activity are subject to an additional surcharge. Please contact keeperforaday@zsl.org for further details.

Participants must be aged 16 years or over. There is no upper age limit, although participants will need a reasonable level of fitness to take part in the activities.

Pregnant women and nursing mothers will not be able to partake in Keeper for a Day
(contact 020 7449 6274)

Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality this cannot always be achieved; please contact ZSL for advice before purchasing. ZSL will endeavour to ensure that all participants have as full an experience as possible.

Keeper for a Day (full day) at ZSL London Zoo purchased between 1st October and 3rd November 2008 must be booked and fulfilled by end 2008. ZSL London Zoo Keeper for a Day vouchers bought before 1st October 2008 or after 3rd November 2008 are valid for one year from purchase. Vouchers for ZSL Whipsnade Zoo are valid from 1 April 2009 until 30 October 2009. You must book and do your experience before expiry.

Keeper for a Day orders must be placed on or before Thursday 18th December 2008 to ensure you receive your voucher in time for Christmas. If you've missed the last order date then why not send an Animal Adoption. This instant gift is the perfect last minute present. It can even be bought on Christmas Day and emailed straight away.

ZSL reserves the right to change any of the dates for Keeper for a Day experiences during 2008 and 2009.

Elephant Encounters terms

Elephant encounters are only valid on selected Sundays.

Once the date has been booked, the experience cannot be rescheduled and is non-refundable unless due to exceptional circumstances: illness/injury, pregnancy or bereavement. This is at ZSL’s discretion.

The reference name can be exchanged providing ZSL are given a minimum of five working days notice.

ZSL reserves the right to ask any participant to leave the site should they behave in an inappropriate or unsafe manner.

An elephant encounter purchased to be used as a company benefit or incentive, competition prize, or any other promotional or public relations activity is subject to an additional surcharge. Please contact Emma Taylor for further details.

There is no minimum age limit, though children must be accompanied by an adult.

Pregnant women and those who have given birth within the previous 6 months will not be able to partake in the elephant encounter.

ZSL reserves the right to change any of the dates for the elephant encounter experiences during 2008.

ZSL reserves the right to alter the content of the experience on any given day due to animal welfare or health issues, but will ensure that if this is the case then the activity will be replaced with another similar task or the encounter will be offered on another day.

ZSL reserves the right to cancel the experience due to unforeseen circumstances. ZSL will give as much notice as possible but this cannot always be guaranteed.

Gift shop terms

In purchasing items from the online Zoological Society of London (“ZSL”) shop not covered by other terms you are entering into an agreement with Zoo Enterprises Limited, company number 01178687 (in this section “ZEL”). Any order made will be subject to these specific ZSL shop terms that incorporate the “Common Terms” applicable to all transactions.

Your Information

Please ensure that when making an order the information you provide is correct and complete. If you wish to make any changes to the information you have provided then please inform ZEL of these immediately. However ZEL reserves the right not to act on any requested changes unless it would be unreasonable not to act.

Your Order

When you place an order the cost of items and delivery charges, and estimated timescales for delivery, will be specified in the order acknowledgment email that ZEL will send to you. ZEL will try and ensure that the prices and charges listed at the time of order are accurate, but ZEL cannot accept any liability if the information displayed is incorrect. In the event that an error is made you will be informed by email (sent to the email address you have given us) of the correct price or charge within a reasonable time of ZEL becoming aware of the error and ZEL will ask you whether you wish to continue with your order on the basis of the correct information. If ZEL has not received confirmation from you within a reasonable period of time (in response to ZEL’s email notification of the error) that you wish to proceed, the order will be cancelled.

Orders must be placed on or before Thursday 18th December 2008 to ensure you receive your items in time for Christmas. If you've missed the last order date then why not send an Animal Adoption. This instant gift is the perfect last minute present. It can even be bought on Christmas Day and emailed straight away.

Payment

When you place an order through this website, this will be an offer by you to purchase the ZSL shop items displayed in your shopping basket that ZEL advertised. ZEL will then send you an acknowledgement email listing the items you have ordered. Payment will be taken from your payment card when your order is completed successfully online. Acceptance of your order and the completion of our contract for the sale of the ZSL shop items will take place on the dispatch to you of the items ordered. Ownership of ordered items will pass to you on dispatch.

Dispatch to You

All items are supplied subject to availability and may become unavailable at any time. If ZEL is unable to supply the item within 30 days of your order ZEL will send an email to your contact email address (as supplied by you) to inform you that this is the case.

ZEL will make every effort to dispatch items ordered within 20 working days. Delays will occasionally be inevitable due to unforeseen circumstances such as the unavailability of specific items or factors outside ZEL’s control, for example but not limited to postal problems or industrial action. ZEL will not be liable for any delay or failure to dispatch items within the estimated timescale.

Delivery

Items ordered will usually be delivered by Royal Mail or Parcel Post and ZEL cannot be held liable for any delivery delays following dispatch. In the event of delayed delivery please wait for a period of at least 14 days from the date of dispatch of your order before contacting ZEL.

At present ZEL delivers to the UK only.
All prices listed include VAT (where applicable) but exclude delivery charges, which will be shown separately in your email notification from ZEL.
ZEL recommends that you print out and retain your confirmation of dispatch e-mail in case you want to contact us about your order or return items after delivery.

Defective Goods

ZEL will always accept return of and offer a refund (including original postage and packing costs) for defective goods returned within 14 (fourteen) days of delivery, as long as the item is returned in its original packaging together with a copy of your confirmation of dispatch e-mail. On return please provide a brief description of the fault.

Non Defective Goods Returns and Order Cancellation
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and or return an item purchased through the ZSL shop within 7 (seven) days of delivery for any reason. Within a reasonable period of receipt of such returned items ZEL will refund to your payment card both the item costs and the original postage and packing cost. Unfortunately ZEL is not able to refund the cost to you of having items returned to ZEL. Please note that this does not include the right to return perishable items such as food and sweets, periodicals, personalised items, entrance tickets, audio/video recordings or software that you have unsealed and items such as earrings and cosmetics.

Please return items to ZSL Web Shop at:

Retail Dept
East Service Gate
Regents Park
London
NW1 4RY

including a copy of your confirmation of dispatch e-mail and original packaging.

Common terms

In these terms “ZSL” refers to the organisation or organisations relevant to your transaction as specified in the specific terms relating to each transaction type (the “Specific Terms”). The word “Terms” refers to the Specific Terms together with these Common Terms.

Amendments to the Terms

ZSL reserves the right to make changes to its website, policies, and the Terms at any time. You will be subject to the policies and Terms in force at the time that you use the website and or you enter into any transaction with ZSL, unless any change to those policies or these Terms is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these Terms are deemed invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining term and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Events beyond ZSL’s reasonable control

ZSL will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond its reasonable control. This term does not affect your statutory rights.

Waiver

If you breach these Terms and ZSL takes no action, ZSL will still be entitled to use its rights and remedies in any other situation where you breach these Terms.

Warranty as to Age and Residential Status

You warrant that you are at least 18 years of age and possess the legal authority to enter into any transaction through this website (including instructing us to collect any payments from a payment card or billing account) and to use this website in accordance with the Terms. You agree to be financially responsible for all transactions you undertake through your use of this website (as well as for use of your account by others). You also warrant that you are a resident of the United Kingdom.

Limitation of Liability

Other than liability for death or personal injury resulting from ZSL’s negligence, ZSL, its employees and or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising out of or in connection with ZSL’s relationship with you to the extent permitted by law.

In the event that the above exclusion of liability is not effective, ZSL’s maximum aggregate liability (save in respect of death or personal injury resulting from ZSL’s negligence) shall be the amount paid by the claimant to ZSL in respect of the transaction out of which the claim against ZSL arose.

Entire Agreement

This agreement constitutes the entire agreement between you and ZSL in respect of the relevant transaction and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and ZSL with respect to the transaction. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Third Party Rights

None of the Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a party other than you or ZSL.

Law

These Terms are governed by and shall be construed in accordance with English Law, and any claim brought under the Terms shall be subject to the exclusive jurisdiction of the English Courts. This website is directed to the United Kingdom and therefore certain terms and conditions may not be applicable to non United Kingdom nationals who access this website.

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